A fantastic opportunity for a 12m FTC role has arisen in our busy and vibrant People Services Team in Retford where you would be part of a very supportive and inclusive team in a fast paced environment where no 2 days are the same.
On site parking and close to good transport links.
As part of the Group People Operations function, the People Services Team is responsible for providing people support across all PIB Group businesses, serving approximately 4,000 colleagues and managers. The People Services Team Leader will manage the People Services Associates in delivering a high volume of work.
The primary focus of this role is to drive excellence in customer service and ensure a positive colleague experience across the PIB Group. The People Services Team Leader will lead, motivate, and develop the team, ensuring they are well-equipped to handle their daily workload efficiently. This role also requires strong multitasking and prioritisation skills to effectively manage team members' responsibilities and ensure high-quality service delivery.
Key Responsibilities:
As the People Services Team Leader, you will oversee a team responsible for delivering efficient, high-quality transactional services for both applicants and employees. This role is critical in ensuring that our people processes are seamless, user-friendly, and provide exceptional support. By leading your team with a focus on continuous improvement, you will ensure our colleagues' needs are met, enhancing their engagement and experience with the People Operations Team.
- Lead and manage a small team delivering core people services, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
- Drive excellent customer service across all channels, including the query system and calls, ensuring that queries are triaged, allocated and resolved promptly and professionally.
- Proactively organise and coordinate daily tasks for the team, balancing workloads, and meeting deadlines across weekly, monthly, and annual activities.
- Ensure the quality of all outgoing communication, including letters, documents, and contracts, through regular quality checks.
- Ensure strict adherence to data accuracy and compliance with GDPR and other relevant data protection regulations, safeguarding colleague information and handling sensitive data appropriately.
- Take a continuous improvement approach to processes, maximising the use of technology (including process automation) to streamline and enhance the team's efficiency.
- Conduct regular reviews of Standard Operating Procedures (SOPs) to ensure all team members are following best practices, and facilitate training and development where needed.
- Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.
- Oversee the management of people administration related to acquisitions, including the transfer of employer letters, data entry, and file uploads.
- Administer key company benefits, such as eyecare and flu vouchers, ensuring they are consistently available to staff throughout the year.
- Support the People Services Manager with team performance reviews, absence management, and conducting one-on-one meetings.
Skills and Experience: - Experience in a customer service-oriented environment, with a proven ability to lead a team.
- Strong organisational skills, with the ability to plan, delegate, and prioritise tasks in a high-volume, fast-paced environment.
- Excellent problem-solving skills with a proactive approach to identifying areas for improvement and implementing solutions.
- Strong attention to detail, ensuring accuracy in all people data and communications.
- Experience in managing multiple tasks and deadlines simultaneously, with a focus on delivering high-quality work.
- Forward-thinking and able to implement process improvements that enhance team efficiency and service delivery.
- CIPD Level 3 qualification (minimum) is required.
Further information
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Why join us?
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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